Friday, 22 September, 2017

Ford Fourth In 2017 JD Power Initial Quality Study

Kia Tops JD Power's Initial Quality Nameplate Rankings For Second Kia tops new car quality survey for second straight year
Rosalie Gross | 22 June, 2017, 07:27

"The Initial Quality Study continues to demonstrate the critical importance of automakers responding to consumer feedback regarding vehicle quality", Sargent said.

Each year, the J.D. Power U.S. Initial Quality Study examines 233 problems, organized into eight categories, measuring new vehicle quality at 90 days of ownership.

J.D. Power's Initial Quality Study is based on feedback from some 80,000 new vehicle owners and lessees, with a 233-question survey split up into eight different problem categories. The survey, now in its 30th year, questioned 80,000 owners of 2017 model year vehicles about the problems they had in the first 90 days of ownership.

For the second straight year, Detroit-based brands outscored foreign nameplates with fewer new-car problems, according to the J.D. Lane-departure warning, collision-alert and -avoidance systems and adaptive cruise control - which adjusts to keep your vehicle a certain distance from the one ahead - are all problem areas. Honda, a longtime top-10 brand, was 20and tied with Cadillac at 105 problems, and Acura was 19, with 103. This was the very first time the Genesis brand was included in the study.

"As Ford accelerates the pace of innovation, we believe this best-ever quality ranking demonstrates our new technologies are reliable and easy to use", said Bennie Fowler, group vice president, Quality.

Ford and Ram, which tied for fourth in brand rankings, are among the most improved performers from a year ago, along with Mini.

Brands of Hyundai, General Motors Co GM.N and BMW were among the highest ranked in the survey.

If you've bought a new auto or truck in the previous year, odds are you are pretty happy with your decision. The industry has shown significant improvement in each iteration, with the best IQS scores occurring in the most recent year for each generation. A new owner of some of these poorly rated cars is more likely than not to report at least one problem in the first three months of ownership.

J.D. Power also bestows plant-quality awards as part of IQS, based exclusively on defects and malfunctions, not design-related issues.

Says J.D. Power: "Consumers will need to be convinced that these systems are foolproof before they will give up driving control to autonomous vehicles". In the 15 years prior, the top spot was held by either Lexus or Porsche.

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