Uber adds tipping option to its app as part of plan to improve driving experience
23 June, 2017, 01:18
In an April 2016 blog post defending its stance on tipping at the time, Ubersaid it's "better for riders and drivers to know for sure what they would pay or earn on each trip - without the uncertainty of tipping".
Riders will be able to tip drivers by using the Uber app. Almost every other high level executive has left in recent months as well, and insiders appear more than ready to cash out their shares amid several high-profile scandals.
There may be some awkwardness during the initial rollout of the tipping update, as both drivers and customers will need to have the latest versions of the Uber and UberEATS app.
Uber, the ride-hailing conglomerate that said it would never, ever add tipping, finally said it would let riders start tipping their drivers via the app in three cities on Tuesday.
So far Uber's 180-day plan includes a shorter cancellation window, in which drivers receive a fee after two minutes instead of five, a paid per-minute rate if the driver waits more than two minutes for the ride, an additional $2 added to the base fare if the driver has a teenager as a passenger and driver injury protection insurance.
The company says it is testing app-based tipping in these markets to identify the best experience, but expects to extend the long-requested perk to its drivers in all USA markets by the end of July. Riders can also tip cash. Drivers, who often moonlight for multiple companies, have also had the option of collecting tips through rival service Lyft, and are primarily motivated to drive more for the app that makes them the most money. As part of a 180-day overhaul of the beleaguered multibillion-dollar company, Uber will soon open up tipping to all USA drivers who want it. More places will be added within the coming weeks, and every city in the United States will be involved by the end of July.
The changes come amid a series of scandals that lead Uber CEO Travis Kalanick to take a leave of absence from the company.
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