Wednesday, 20 November, 2019

Alfred Sant requests European Commission action on Ryanair flight cancellations

Ryanair 20m euro compensation mess OLYMPUS DIGITAL CAMERA
Debra Rodriguez | 21 September, 2017, 00:50

Ryanair's announcement last Friday that it would be cancelling up to 50 flights a day for six weeks has created huge uncertainty for its passengers.

The Italian antitrust authority on Wednesday opened a probe into Ryanair for alleged improper commercial practices over the Irish low-priced airline's mass cancellation of flights, including over 700 in Italy.

Ryanair's Kenny Jacobs said: "We apologise sincerely to each and every one of the 315,000 customers whose original flights were cancelled over a six week period in September and October, while we work to resolve this short term rostering failure".

Under EU legislation, passengers can claim compensation on top of a refund or alternative flight if aircraft have been grounded with less than two weeks' notice, with higher payouts of £354 available for longer flights.

Ryanair says it has reached out to all affected customers via email.You can check flight statuses here on their website as well apply for a refund or alternate flight.

Customers have been taking to the company's social media pages to say they've been cut off when trying to call customer services.

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Monday blues What flights have Ryanair cancelled and what airports are affected?

The airline said it had hired extra staff to help process the refund and re-booking requests - adding that it was on track to have resolved 95% of the work by the end of the week.

O'Leary admitted to a "mess up" over the recent wave of cancellations, saying they were caused by a transition to a new system of allocating leave to pilots.

In Italy, where Ryanair carries more passengers a year than any other airline, the antitrust agency is now looking into whether it has violated consumers' rights.

"Have I damaged Ryanair's reputation with these cancellations?"

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