Ryanair boss Michael O'Leary during a press conference in Dublin who will be hoping things do get better soon
20 September, 2017, 01:55
"While over 98 per cent of customers will not be affected by these cancellations over the next six weeks, we apologise unreservedly to those customers whose travel will be disrupted, and assure them that we have done our utmost to try to ensure that we can re-accommodate majority on alternative flights on the same or next day".
Ryanair has reportedly offered a bonus of up to €12,000 (£10,653) to pilots who opt to waive their annual leave to replace colleagues who have gone on holiday.
It said the vast majority of its flights will operate as normal and those passengers who are affected will be offered a refund or seats on a later flight. And Ryanair was slow to release a detailed schedule of cancellations.
Many affected travellers are also entitled to claim compensation for the disruption, however, if you have been given more than 14 days notice you will not be able to claim compensation but can still claim a refund.
When services go awry, they represent the very worst of business, as exemplified by the growing furore over Ryanair's cancellation of dozens of flights each day because of a shortage of pilots.
The changes will affect 400,000 passengers or less than 2% of journeys, and are concentrated in Ryanair's Stansted hub Airports in Brussels, Barcelona, Rome and Milan will also see cancelled flights.
The flights cancelled were between Dublin and four destinations - Amsterdam, Frankfurt, Nantes and Santander.
The structuring of the bonus payments - which are deferred for a year - would act as a disincentive to pilots to defect to other airlines - which some believe has contributed to the current problems.
Ryanair faces a compensation bill of up to £17.7 million for the "mess" which has left many passengers stranded overseas, according to boss Michael O'Leary.
He said: "Clearly there's a large reputational impact, for which I apologise. I say we want to put our hands up, which is what we do when we make a mess", O'Leary told a news conference.
"But this time around, Ryanair had to realize that pilots are hard to get from rivals as these often guarantee better working conditions". This fell as low as 70% in the days before the drastic move to cancel flights.
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You should keep any food, transport or accommodation receipts to use when making a claim for compensation. Ryanair has said as many as 50 flights a day will have to be cancelled over the next six weeks.
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