Wednesday, 23 October, 2019

Ryanair succumbs to CAA demands for clarification on cancellations

Ryanair succumbs to CAA demands for clarification on cancellations Ryanair succumbs to CAA demands for clarification on cancellations
Debra Rodriguez | 30 September, 2017, 01:21

As well as the clarification email to affected passengers, a Ryanair press release explaining to customers how and when they will be re-accommodated on other Ryanair flights or other airline flights will be displayed on the home page of Ryanair's website from today.

Europe's biggest budget airline also promises to "reimburse any reasonable out-of-pocket expenses incurred by customers as a result of these flight cancellations".

In a statement released today, Ryanair said representatives met with vehicle to ensure that customers are fully aware of their rights and entitlements, including full refunds, or re-accommodation onto other Ryanair flights or other comparable transport options with reimbursement of reasonable out of pocket expenses.

"They are not making it clear to people their entitlement", Mr Haines told BBC Radio 4's Today programme.

On its site, Ryanair acknowledges it is required to offer those on cancelled flights a full refund option.

The document, unearthed by ITV News, was criticised by consumer group Which?.

"I'd absolutely expect the airlines to do that - and if they don't do that, I'd expect the Commission for Aviation Regulation to make sure they do".

In a statement this afternoon, Ryanair said: "We're preparing our response which they'll receive before 5pm". The latest announcement will affect 34 routes, including London-Belfast and Hamburg-Oslo.

The Dublin-based airline announced it would cancel a further 18,000 flights between November and March.

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Find out your rights if you have been affected by Ryanair's cancellations.

Ryanair had already canned 2,100 flights in the six weeks to the end of October as it struggled with landing planes on time, reportedly mainly owing to a shortage of pilots.

Mr Haines said airline passengers are "well-protected by the law".

The authority has pledged to bring "enforcement action" against the airline for failing to give customers accurate information about their rights. "This could open the floodgates to claims", said one senior aviation executive.

"We are furious that they are not complying with the law and they are not giving customers what they are entitled to", he said.

The regulator said at present it was yet to hear from the airline, saying it had requested a meeting to discuss its ongoing concerns around passenger rights.

The airline has pledged to fully cooperate with the CAA investigation.

"Our job is to protect passengers' rights and ensure that all airlines operating in the United Kingdom are fully compliant with important consumer laws".

Ryanair's operating licence is handled by the Irish Aviation Authority.

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