Friday, 15 December, 2017

Ryanair succumbs to CAA demands for clarification on cancellations

Ryanair to cancel more flights Ryanair Axing 34 Winter Routes Over Roster Mess
Debra Rodriguez | 30 September, 2017, 01:21

As well as the clarification email to affected passengers, a Ryanair press release explaining to customers how and when they will be re-accommodated on other Ryanair flights or other airline flights will be displayed on the home page of Ryanair's website from today.

Europe's biggest budget airline also promises to "reimburse any reasonable out-of-pocket expenses incurred by customers as a result of these flight cancellations".

In a statement released today, Ryanair said representatives met with vehicle to ensure that customers are fully aware of their rights and entitlements, including full refunds, or re-accommodation onto other Ryanair flights or other comparable transport options with reimbursement of reasonable out of pocket expenses.

"They are not making it clear to people their entitlement", Mr Haines told BBC Radio 4's Today programme.

On its site, Ryanair acknowledges it is required to offer those on cancelled flights a full refund option.

The document, unearthed by ITV News, was criticised by consumer group Which?.

"I'd absolutely expect the airlines to do that - and if they don't do that, I'd expect the Commission for Aviation Regulation to make sure they do".

In a statement this afternoon, Ryanair said: "We're preparing our response which they'll receive before 5pm". The latest announcement will affect 34 routes, including London-Belfast and Hamburg-Oslo.

The Dublin-based airline announced it would cancel a further 18,000 flights between November and March.

Find out your rights if you have been affected by Ryanair's cancellations.

Ryanair had already canned 2,100 flights in the six weeks to the end of October as it struggled with landing planes on time, reportedly mainly owing to a shortage of pilots.

Mr Haines said airline passengers are "well-protected by the law".

The authority has pledged to bring "enforcement action" against the airline for failing to give customers accurate information about their rights. "This could open the floodgates to claims", said one senior aviation executive.

"We are furious that they are not complying with the law and they are not giving customers what they are entitled to", he said.

The regulator said at present it was yet to hear from the airline, saying it had requested a meeting to discuss its ongoing concerns around passenger rights.

The airline has pledged to fully cooperate with the CAA investigation.

"Our job is to protect passengers' rights and ensure that all airlines operating in the United Kingdom are fully compliant with important consumer laws".

Ryanair's operating licence is handled by the Irish Aviation Authority.

Recommended

  • Turkey halts flights to 2 cities in Iraqi Kurdish region

    Turkey halts flights to 2 cities in Iraqi Kurdish region

    Passengers flying to Arbil wait to check-in for their flight at Ataturk International airport in Istanbul yesterday. Iraq, including the Kurdish region, was Turkey's third-largest export market in 2016, worth $8.6 billion.
    France concerned over Iran's test-firing of ballistic missiles

    France concerned over Iran's test-firing of ballistic missiles

    Last week during his maiden speech at the U.N., Trump blasted Iran and North Korea over their nuclear programs. Was Trump incorrect? It's hard to tell. "As far as we can see, it did not happen", the official said to CNN .
    Brent oil price ease back from two-year highs

    Brent oil price ease back from two-year highs

    Fuel prices are also rising as USA refineries come back online in the wake of Hurricane Harvey, providing boost to crude prices. After three years of over-supply and a low of $27 p/b, the price of oil has risen sharply in the past 12-18 months.
  • Jane Fonda shuts down TV host for plastic surgery question

    Jane Fonda shuts down TV host for plastic surgery question

    Despite her new NBC morning show's promise to be a "fun and uplifting" experience, Kelly's debut this week has been anything but. Dismayed by her comments", Messing wrote , according to the Los Angeles Times (the post appears to have since been deleted).
    Mandatory dues for leftist politics in crosshairs

    Mandatory dues for leftist politics in crosshairs

    The arrangement was supposed to prevent non-members from "free riding", since the union has a legal duty to represent all workers. Rauner says his 2015 executive order prohibiting state-agency "fair share" collection set the Janus case in motion.
    Mysterious dancing yeti crabs found by BBC filmmakers shooting Blue Planet II

    Mysterious dancing yeti crabs found by BBC filmmakers shooting Blue Planet II

    Titled 'ocean (Bloom)' , the track features new vocals from Thom Yorke and was recorded alongside the BBC Concert Orchestra . The seven-part series took four years to complete, with filming taking place across 39 different countries.
  • Terrifying footage shows North Korea nukes could DECIMATE entire region

    Terrifying footage shows North Korea nukes could DECIMATE entire region

    China opposes the deployment of THAAD because it believes its powerful radar could be used to look inside its territory. The ministry had issued similar rules after a previous set of United Nations sanctions in August.
    Hugh Hefner Will Be Buried Next to Marilyn Monroe

    Hugh Hefner Will Be Buried Next to Marilyn Monroe

    The magazine, who has been popular for more than six decades , started a sexual revolution in the 1950s. "I was the one you said". Hefner used his US$600 (AU$764) and some thousand more he borrowed, including cash he borrowed from his mother.
    Delta will add free mobile messaging to some flights on October 1

    Delta will add free mobile messaging to some flights on October 1

    Friess Assocs Limited Liability Co invested 1.37% of its portfolio in Delta Air Lines, Inc. (NYSE:DAL) or 614 shares. (NYSE:DAL). Barclays PLC initiated coverage on shares of Delta Air Lines in a report on Thursday, August 10th. (DAL)'s stock declined 5.91%.
  • The US-Cuba Diplomatic Relationship Might Be Headed For A Breakup

    The US-Cuba Diplomatic Relationship Might Be Headed For A Breakup

    After a review, the State Department has chose to pull all of its nonessential personnel (that is, more than half) from Cuba . The U.S. citizen's services department, CNN noted, was already closed while repairs were being made following Hurricane Irma.

    Kim Jong Un wanted to 'horrify world' with bro's murder

    Kennedy and First Lady Jacqueline Kennedy's marriage, which was often depicted with great admiration in US media at the time. North Korea has refused to accept the dead man was Kim Jong-un's half brother, suggesting instead he died of a heart attack.
    Prince George didn't want to go to school today: William

    Prince George didn't want to go to school today: William

    However, as Vanity Fair pointed out , William actually predicted George's lack of enthusiasm for school. The Prince William told the Telegraph that George told him that he's had enough training.

Flu season expected to be bad health officials warn Flu season expected to be bad health officials warn Those centers report data to a handful of WHO sites around the world, and those sites in turn track which strains are circulating. If someone is infected despite vaccination, generally they have a milder illness than if they'd skipped the shot, Schaffner said.

Elon Musk gives update on Mars colonization plan at Australian conference Elon Musk gives update on Mars colonization plan at Australian conference Musk's hope is to land at least two cargo ships on Mars by then so they can suss out exactly what's going on there. A base on the moon , and regular travel by rocket, anywhere in the world, in less than an hour.

Islamic State's Baghdadi, in undated audio, urges militants to keep fighting Islamic State's Baghdadi, in undated audio, urges militants to keep fighting Russia's army said in June that it was trying to verify whether he had died in a Russian air strike in Syria . If true, it would be the first communication from the reclusive militant leader in almost a year.

Hemorrhage of Catalonia? What's Behind Its Upcoming Independence Referendum Hemorrhage of Catalonia? What's Behind Its Upcoming Independence Referendum Jordi Marti drives a taxi in Barcelona plastered with stickers supporting the vote. The unprecedented crackdown has enraged many in Catalonia .

GoPro Unveils Hero6, Launches Fusion Spherical Camera GoPro Unveils Hero6, Launches Fusion Spherical Camera In other GoPro news, Director Anthony John Bates sold 25,529 shares of the stock in a transaction on Thursday, September 7th. All users need to do is transfer footage from GoPro to their phone and the GoPro app automatically creates QuikStory videos.

Ben Stokes mocks Katie Price's differently-abled son Harvey Ben Stokes mocks Katie Price's differently-abled son Harvey Stokes, who was held overnight and released under investigation late on Monday, and Hales were also dropped from the fourth ODI of the ongoing four-match series against West Indies.

Tom Cruise Says He Did Not Wear a Prosthetic Butt in Valkyrie Tom Cruise Says He Did Not Wear a Prosthetic Butt in Valkyrie Tom Cruise is an award-winning actor, producer, and, in the 2008 movie Valkyrie , a German army officer with a huuuuuuge butt. Awkward camera angle or not, we can all agree that Cruise has been working on his squats for years. "It's me.

Hamilton 'sad' to lose challenge of Malaysian GP from F1 calendar Malaysia was the scene of his last retirement when his Mercedes engine blew up while he was leading the race - a moment which proved decisive in Nico Rosberg being crowned world champion.

Hugh Hefner remembered by stars, pals, and Playboy Bunnies as a 'legend' Hugh Hefner remembered by stars, pals, and Playboy Bunnies as a 'legend' Tweed posted a photo on Instagram of a younger Hefner smoking a pipe, where she simply wrote that he changed the world. His magazine expanded to an enterprise that included clothing, a successful televesion series and more.

Catalonia Referendum: Spanish Police Deployed to 'Neutralize' Polling Stations Catalonia Referendum: Spanish Police Deployed to 'Neutralize' Polling Stations Whether that strategy will be seen as a critical step on the path toward independence, or a step back, only time will tell. Polls indicate that a vote for independence is by no means certain - the region is split equally in favor and against.

Roy Moore: Trump Will Back Me Once He Knows Me Roy Moore: Trump Will Back Me Once He Knows Me Former chief Trump strategist Steve Bannon introduced Moore at his victory party, saying a vote for Moore was a vote for Mr. In his victory speech, Moore said he supported President Donald Trump , even though the president had backed unusual .

Top US general voices support for transgender troops Top US general voices support for transgender troops She asked Dunford if he had had the chance to meet with any transgender troops since the ban was announced . The guidance left it up to the Defense Department to decide the fate of now serving transgender troops.

Joey Barton favours Manchester United in title race due to "cold weather" Manchester United are now joint top of the Premier League table after having won five of their opening six games. His bright start is in contrast to last season when he struggled to adapt to the demands of English football.

NZ dollar under pressure as greenback pushes higher NZ dollar under pressure as greenback pushes higher Trump has praised Yellen since taking office, saying he approves of the Fed's current low interest rates and respects the chair. Stocks opened higher and traded in positive territory for much of the day before running out of steam in the final hour.

Alstom shares surge on Siemens rail tie-up Alstom shares surge on Siemens rail tie-up Jochen Eickholt, CEO of Siemens Mobility, will assume an important responsibility in the merged entity, the company said. The combined company will be called Siemens Alstom , and will merge only the rail operations of the two companies.